Terms and Conditions
Payment policy — Your place will be reserved and confirmed upon receipt of your online registration or written registration by fax, mail or email. An invoice/confirmation will be sent and payment should be processed as soon as the invoice is received. Payment is expected before the date of the course/event.
Cancellation policy — Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received less than 5 working days prior to the course/event running. Substitute nominees may attend in your place; however, if a member wishes to substitute a non-member in their place the full fee will be payable. Note that if you do not cancel and do not attend, you are responsible for payment. IPAA NSW does not provide refunds on membership fees.
Group booking policy for courses — Where 3 or more people from one agency book and pay together for the same course code the group booking rate applies.
Course Transfer policy — Transfers to another course must be requested 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid. The first transfer request is at no additional cost, subsequent transfer requests will attract a transfer fee of $55.00. All requests for transfers must be in writing. IPAA NSW memberships are individual and non-transferable.
Program changes — IPAA NSW reserves the right to change programs/speakers/benefits when required, or to cancel programs if minimum enrolments are not met, or when conditions beyond IPAA NSW’s control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.
Privacy policy — IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for courses/events. If you do not provide all the relevant information, your registration may not be confirmed. In some cases, your name and agency will appear on a participant list distributed to participants at IPAA NSW courses/events.
If you wish to access your information or have any queries in relation to the manner in which the Institute handles your personal information, please contact IPAA NSW on 02 9228 5225.