Communicating with assertiveness for ESL professionals

This course maps to capability: 3
COST Prices include GST and are subject to change
Please contact IPAA New South Wales for more information.

Overview

This course develops skills in spoken and written English for participants for whom English is a second language. Participants engage in an active workshop where they are given tools to improve their speaking skills, writing skills and confidence. The course teaches techniques and scaffolds to deliver a clear message in speaking and writing.

Customised Agency Program

Customised agency programs are training programs uniquely designed in content and format to address the particular needs of your organisation. Customised agency programs are delivered at your workplace, thus saving your organisation money and enhancing team building.

All IPAA NSW courses are available as customised agency programs. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs.

IPAA NSW matches the most appropriate consultant to the needs of your organisation, and offers flexibility in content, length and timetable, all at a convenient location. This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact IPAA NSW:

Tel: 02 9228 5225

Fax: 02 9241 1920

info@nsw.ipaa.org.au

Course Content

The course teaches speaking and presentation skills for overseas born professionals. Participants learn how to: deliver information that is clearly understood; develop fluency and confidence when making business presentations; develop the power of effective listening techniques; and form coherent answers to questions. They learn how to email in English in a business context. Australian business culture and social practices in Australia are explored.

Course Outcomes

By the end of this course attendees should be able to:

  • develop speaking and presentation skills in business settings
  • improve business language literacy
  • improve spoken articulation
  • gain confidence in written communications
  • examine voice, tone and pronunciation
  • understand the purpose of different types of questions
  • learn how to answer questions with confidence
  • recognise and correct inconsistencies in presentation styles.

Benefits to your organisation

  • better communication within teams
  • clear communication to clients
  • improved personal confidence of staff

Benefits to you

  • more confidence in speaking and presenting in the business context
  • improved speaking skills
  • improved writing skills