Developing and writing operational policies and procedures

Overview

This course offers a practical guide on how to write clear, concise policy and procedures to deliver services or implement new government policy. Participants learn to translate high-level policy into workable operations and understand how to develop a business case. They identify stakeholders, build communication to develop and implement a new policy/procedure and use project management skills to implement and evaluate the operation of the policy/procedure.

Course Content

This practical course helps participants develop, write and implement clear operational policies and procedures. Participants use real life government scenarios and work on their own policies to implement them successfully, including developing a business plan and stakeholder management. They also learn to apply the principles of project management to implement the new policy or procedure.

Course Outcomes

By the end of this course attendees should be able to:

• identify when organisational policy and procedures need to be developed, changed or improved
• plan operations to gain maximum impact from policy initiatives
• gather evidence and information needed to support and develop policy recommendations and options
• understand the need to identify, consult and communicate with stakeholders
• plan and implement communication with stakeholders
• develop a business plan
• communicate policies and procedures in a clear, structured and concise way
• review and evaluate how policy or procedures are working.

Benefits to your organisation

• productivity savings by reducing editing and rewriting time
• clear and practical procedures that reduce problems and errors in implementation
• increased staff skills and confidence

Benefits to you

• better writing, planning and consultation skills
• useful models and templates
• sound framework and models for writing briefs