Overview
This diploma program helps participants to improve their understanding of how people work, develop key leadership and management capabilities including how to develop and foster relationships that contribute to improved outcomes, manage resistance and lead change. The program provides the opportunity to develop practical skills that can be applied immediately in a collegial learning environment.
Learning approach
This course maximises the opportunities for self-directed learning and action research
to develop participants’ knowledge, skills and attributes while achieving
the learning outcomes of the course.
The course encompasses a mixture of five days of face-to-face training, work-based
activities, assessments and an option to demonstrate previous experience and knowledge
through the Recognition of Prior Learning (RPL) process to obtain a full diploma
qualification.
Assessment
Assessment is conducted through a series of workplace-based activities. The practical
focus enables participants to demonstrate the management skills and knowledge obtained
on the course. Some assessment tasks are completed during the course; however, out-of-hours
work is required. One assessment element requires a degree of research, which is
to be completed back in the workplace.
Course outline
Below is an overview of the units covered in this course. Please note that a briefing
for the Recognition of Prior Learning (RPL) process is included in the course. Participants
are also provided with an RPL guide so that they can prepare appropriately.
Five-day workshop
- PSPGOV508A Manage conflict
- PSPGOV512A Use complex workplace communication strategies
- PSPGOV519A Manage performance
- PSPGOV511A Provide leadership
- PSPGOV516A Develop and use emotional intelligence
- PSPGOV514A Facilitate change
Recognition of Prior Learning (RPL)
- PSPETHC501B Promote the values and ethos of public service
- PSPLEGN501B Promote compliance with legislation in the public sector
- PSPOHS501A Monitor and maintain workplace safety
- PSPGOV502B Develop client services
- PSPGOV505A Promote diversity
This course is delivered in a partnering arrangement with Harris Bromly Pty Ltd
(RTO ID No 90182) and Major Training Services Pty Ltd (RTO ID No 90748).