Effective stakeholder engagement: an introduction

Overview

This workshop explores the fundamentals of stakeholder management, engagement and risk management.

Course Content

This workshop offers insights into the principles of effective stakeholder engagement, an account of the different levels of engagement, an examination of who stakeholders are and how to reach them, and a review of the different methods of engagement and when they may be used. It also gives tips and tools for effective facilitation of groups and meetings, and an introduction to managing conflict in stakeholder engagement.

Course Outcomes

By the end of this course attendees should be able to:

• understand the fundamental principles of effective stakeholder engagement
• identify and manage the risks involved in stakeholder engagement
• identify key stakeholders and analyse their needs and interests
• understand and evaluate effective techniques for engaging with stakeholders
• understand the essence of good facilitation and effective conflict management
• allocate resources effectively and define priorities according to project and organisational imperatives
• apply planning principles to stakeholder engagement processes and activities.

Benefits to your organisation

• increased staff understanding of principles and practices of effective stakeholder engagement and greater effectiveness in applying time and resources to working with stakeholders
• increased agency awareness of stakeholders and their needs and interests
• capacity to develop, implement and evaluate the effectiveness of its stakeholder engagement processes

Benefits to you

• recognition of the importance to projects and agencies of stakeholder engagement
• development of analytical approaches to identifying stakeholders, their needs and their relative importance to project and agency outcomes
• stronger skills in planning and managing stakeholder engagement processes and useful tools for facilitating meetings