Expanding your leadership capabilities

Overview

In this workshop participants explore the nature of leadership and build skills necessary to make a difference in their workplace. They examine how leadership differs from management and when and why both are needed. The workshop focuses on why communication is such an important part of leadership and looks at the preferred decision style of participants.

Course Content

The workshop takes a practical look at leadership and concentrates on building leadership skills. It explores how those with whom participants work view leadership, and the critical factors that contribute to leadership in the workplace. The workshop addresses leadership versus management, leadership in the public sector, decision-making styles, emotional intelligence, communication skills critical to leadership and how to manage conflicts.

Course Outcomes

By the end of this course attendees should be able to:

• identify and discuss the difference between leadership and management
• list the signs and levels of conflict
• define assertiveness
• identify their own and others personality preferences
• develop strategies to manage conflict
• identify their own decision making style
• contribute to the development of a cooperative, high-performance workgroup
• provide leadership, direction and guidance in the workgroup.

Benefits to your organisation

• more effective staff managers
• reduction in downtime associated with managing conflicts
• increased initiative and consultation with employees at all levels

Benefits to you

• more confidence in decision making and managing staff, including managing conflict situations
• improved job satisfaction and performance through better skills and knowledge
• more cooperative work team