Interpersonal skills

This course maps to capability: 3
COST Prices include GST and are subject to change
Please contact IPAA New South Wales for more information.

Overview

This workshop is designed for all staff who wish to improve their communication skills and/or who are in roles where effective communication is essential to their success.

 

Customised Agency Program

Customised agency programs are training programs uniquely designed in content and format to address the particular needs of your organisation. Customised agency programs are delivered at your workplace, thus saving your organisation money and enhancing team building.

All IPAA NSW courses are available as customised agency programs. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs.

IPAA NSW matches the most appropriate consultant to the needs of your organisation, and offers flexibility in content, length and timetable, all at a convenient location. This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact IPAA NSW:

Tel: 02 9228 5225

Fax: 02 9241 1920

info@nsw.ipaa.org.au

Course Content

This program provides foundation skills in communication, including the use of body language and voice to reinforce the message and the importance of feedback to avoid misunderstanding. This program equips participants with a range of strategies for effective communication. It explores: the communication model and communication media; two-way communication - the importance of feedback; barriers to communication and avoiding communication breakdown; verbal and non-verbal communication and the importance of congruence and body language; vocal characteristics and the importance of voice; ‘matching’ to create rapport; questioning and assertive listening skills; reading, analysing and responding; communicating with colleagues; and communicating with people who are angry or upset.

Course Outcomes

By the end of this course attendees should be able to:

  • use congruent verbal and non-verbal communication
  • identify and vary their vocal characteristics
  • build rapport through matching
  • effectively question and listen to others
  • engage in positive two-way communication that avoids communication breakdown
  • read, analyse and respond to situations
  • match communication to personality preference
  • communicate in an effective and calming way with people who are angry or upset.

Benefits to your organisation

  • more highly cohesive teams
  • staff members who can effectively communicate with each other

Benefits to you

  • more effective communicator
  • ability to identify communication barriers and overcome them
  • ability to more effectively influence others