Managing for improved performance

This course maps to capability: 2
COST Prices include GST and are subject to change
Member
$616.00
Group Booking
$627.00
Non-Member
$649.00

Overview

Managing unsatisfactory performance is one of the toughest challenges confronting managers and supervisors. This workshop teaches effective performance management techniques that align with public sector guidelines.

Course Content

This workshop outlines the steps in the process for managing unsatisfactory performance. The public sector guidelines on ‘Managing conduct and performance’ fundamentally change the way supervisors need to deal with unsatisfactory performance. The guidelines place clear obligations on supervisors to identify and deal with unsatisfactory performance and organisations to ensure good management practices are in place.

Course Outcomes

By the end of this course attendees should be able to:

  • know the relevant organisational and personal considerations for analysing performance
  • identify the reasons for unsatisfactory performance
  • develop an appropriate timeline for dealing with unsatisfactory performance
  • develop, implement and monitor performance improvement plans consistent with public sector guidelines
  • assess the resources available to supervisors and staff members in the performance improvement process
  • identify when and how to escalate from remedial options to discipline options.

Benefits to your organisation

  • ability to recognise the importance of dealing with performance issues early
  • managers and supervisors with the skills for effective early intervention, thus increasing the chance of achieving improved performance
  • ability to deal with unsatisfactory performance in a way that is consistent with public sector legislation and policy, ensuring that proper and fair processes are followed and staff members are dealt with consistently

Benefits to you

  • ability to identify the factors that contribute to performance
  • acquisition of the knowledge and skills to comply with the public sector requirements for managing performance and dealing with unsatisfactory performance
  • ability to develop and monitor performance improvement plans