Modern business writing

Overview

This workshop helps participants present information succinctly and persuasively.

Course Content

This workshop explains the basic structure of a brief and how to write one quickly and correctly. It shows how to answer letters of complaint using a field tested formula and gives participants a structure to write very difficult letters. It shows how to prepare an agenda in the modern way so meetings are shorter and more productive. It gives participants a framework to use if they supervise other people’s writing to help them improve and to save time. The workshop is very practical and interactive. Participants are given frameworks and principles to help them apply what they learn to their own work.

Course Outcomes

By the end of this course attendees should be able to:

• write replies to letters of complaint
• write a difficult letter saying 'No'
• write a strong brief
• understand the new features of all letters
• write a strong agenda in the new way
• write more strategically and write documents on one page
• write with more political sensitivity
• supervise others’ writing and reduce their writing errors.

Benefits to your organisation

• senior staff spend less time editing draft responses
• clearer and more appropriate written communications

Benefits to you

• new strategies to improve all your writing at work and a clear idea about how to plan and edit your writing
• knowledge of the structure for a brief and the ability to write more concisely
• framework to supervise other people’s writing