Negotiation and conflict resolution skills

Overview

This interactive workshop presents the key elements in achieving strong outcomes from challenging negotiations, resolving difficult situations and turning conflict into a powerful driver of improved performance and relationships. It is for those responsible for developing agreements amongst staff and with stakeholders and customers, negotiating outcomes that are fair and acceptable to all parties, and defusing conflict and potential conflict before it sours working relationships.

Course Content

The workshop examines the key concepts of negotiation and conflict resolution, including how to approach negotiations, conflicts and disputes, resolve difficult situations, establish workable agreements, reduce tension and disagreements that may be blocking performance in the workplace, and make fair deals. It is highly interactive and engaging.

Course Outcomes

By the end of this course attendees should be able to:

• apply strategies, concepts and skills for dealing effectively with negotiations and conflict
• apply a structured approach for preparing for effective negotiations and identifying the main phases and skills needed in a negotiation
• use a problem-solving approach to gain an overview and uncover the real needs and interests of the parties in the negotiation or conflict
• manage the emotional dynamics to improve communications and create more productive relationships
• recognise and deal effectively with manipulation and power tactics
• use the skills for persuasively communicating their perspectives, needs and interests
• listen for high gain, and frame effective questions to uncover underlying issues or sources of conflict
• handle objections, defuse resistance and encourage people to be more cooperative.

Benefits to your organisation

• organisation goals achieved more quickly and thoroughly
• reduction of the cost of conflict, both obvious and hidden
• better outcomes obtained from negotiations

Benefits to you

• more confidence in entering and managing negotiations
• better outcomes that meet more of the needs of all parties
• more effective dealing with conflicts, resistance and tactics