Process Mapping and Analysis for Improved Efficiency

This course maps to capability: 3
COST Prices include GST and are subject to change
Please contact IPAA New South Wales for more information.

Overview

Processes are at the cornerstone of business improvement strategies. Through understanding the detail of work and business processes managers can understand how work is being done to meet client, customer and stakeholder expectations, analyse the blockages to efficient and effective business operations, identify important financial and operational controls, determine the process drivers of cost and implement business improvement strategies. Process analysis is a key tool used to make improvements in efficiency, effectiveness and control. The aim of this course is to introduce participants to a variety of the simplest, most effective and widely used tools and techniques for process documentation, analysis and improvement.

Customised Agency Program

Customised agency programs are training programs uniquely designed in content and format to address the particular needs of your organisation. Customised agency programs are delivered at your workplace, thus saving your organisation money and enhancing team building.

All IPAA NSW courses are available as customised agency programs. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs.

IPAA NSW matches the most appropriate consultant to the needs of your organisation, and offers flexibility in content, length and timetable, all at a convenient location. This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact IPAA NSW:

Tel: 02 9228 5225

Fax: 02 9241 1920

info@nsw.ipaa.org.au

Course Content

This course enables participants to understand the language of process analysis by defining business functions, processes, activities and tasks, and to apply a range of process mapping tools. They map and analyse a business process from end to end using a case study. Participants analyse a process for control risks, identify how to realise and mitigate the risks or redesign the controls and using a case study redesign a process for more efficient and effective operations.

Course Outcomes

By the end of this course attendees should be able to:

  • define business functions and elementary business processes
  • map processes and activities – applying fundamental tools
  • identify organisational structural issues in process design
  • analyse processes for efficiency and control risks
  • redesign processes for more efficient and effective operations
  • identify process cost drivers and possible cost savings
  • plan and implement process improvements.

Benefits to your organisation

  • greater understanding of how work is being done to meet customer and stakeholder expectations
  • improved financial and operational controls and performance
  • practical business improvement strategies

Benefits to you

  • better application of process mapping tools and analysis in a public sector context
  • case studies and examples that allow you to apply the tools in the workshop
  • checklists and templates that can be applied back in the workplace