Writing business emails that make an impact

This course maps to capability: 3
COST Prices include GST and are subject to change
Please contact IPAA New South Wales for more information.

Overview

This course teaches the rules of writing formal business emails. Emails have replaced formal business letters and inter office memos. Poorly written emails are arguably the greatest source of miscommunication in modern corporate settings, both within the organisation and to external stakeholders. The course examines the correct format for business emails and common spelling and grammatical errors. The rules regarding legal requirements for workplace written communication are examined. Participants learn how to write emails that attract attention for the right reasons.

Customised Agency Program

Customised agency programs are training programs uniquely designed in content and format to address the particular needs of your organisation. Customised agency programs are delivered at your workplace, thus saving your organisation money and enhancing team building.

All IPAA NSW courses are available as customised agency programs. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs.

IPAA NSW matches the most appropriate consultant to the needs of your organisation, and offers flexibility in content, length and timetable, all at a convenient location. This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

For further information or to receive a written proposal, contact IPAA NSW:

Tel: 02 9228 5225

Fax: 02 9241 1920

info@nsw.ipaa.org.au

Course Content

The course examines email etiquette, the rules of formal business letters, correctly constructed paragraphs, punctuation and levels of usage in business writing.

Course Outcomes

By the end of this course attendees should be able to:

  • understand current business language literacy
  • know the rules of business writing
  • recognise the benefits of reader-centered writing
  • gain confidence in written communication
  • improve articulation in written communication
  • recognise inconsistencies in writing and presentation styles
  • understand the process of logical writing and how it improves message strength
  • recognise correct punctuation.

Benefits to your organisation

  • clearer written communication
  • more efficient written communication
  • improved inter-office communication

Benefits to you

  • confidence in written communication
  • timed saved in writing multiple emails to deliver your message
  • greater productivity