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Executive Director Breakfast - Trust and Digital Government

Explore community trust and digital government in the post-COVID world.

Invitation Only Event
Thursday 18 August 2022
7:00am - 8:45am

Please note that this is an invitation only event for senior public sector leaders.

Executive Director Breakfast: Community trust and digital government in the post-COVID world.


The last two years have had a profound effect on the link between the quality of digital service delivery and citizen’s trust in government.  Every time you checked in using a QR Code or put your vaccination certificate onto your phone you were trusting that governments would use your personal data to help individuals and protect our community.

New research from Salesforce and BCG has quantified just how much Australians’ trust in government is influenced by the quality of their digital service delivery experience, with more than 50% of respondents saying their experience of digital service delivery during the pandemic had contributed to increased levels of trust.

How can you build on this new foundation of trust to improve digital service delivery in the sector?

Join the conversation with other Executive Directors like you to discuss what this research means for you and the operations you manage.

Is this event right for you?

Are you a forward-thinking leader eager to discuss big ideas?

This invitation-only event is an opportunity for you to explore the future of digital service delivery with your peers in an open and frank discussion held under the Chatham House Rule.


What will you gain?

At a time when data-sharing is more widespread than ever, how can governments balance trust, personalisation and transparency of data use across its services? 

Our guest speaker from Flight Centre will share how the organisation navigated the challenges of the pandemic to ensure trust in their brand and what they needed to do differently for their service delivery to survive in an ever-changing environment. How did they engage with customers who needed to understand rapidly changing travel requirements, support the wellbeing of their staff, and define success over this period?

This event is also an exclusive opportunity to build your professional networks and be involved in the kind of cross-sector collaboration that has proved essential during our state’s response to the challenges of recent years.  

Facilitator

Janet Schorer PSM - NSW Children’s Guardian
NSW Office of the Children's Guardian


Janet Schorer PSM is the NSW Children’s Guardian. Janet has always had a passion and commitment to making sure the most vulnerable members of our communities are recognised as an integral part of society. Janet’s passion led her to train as a nurse with The Children’s Hospital at Westmead, before gaining qualifications as a child and adolescent psychologist.

A desire to see better outcomes for Aboriginal people saw Janet move in to policy and program management roles, including taking a lead role in the development and implementation of Aboriginal Child and Family Centres across NSW. Janet’s commitment to vulnerable members of our communities saw her lead negotiations with the Australian Government as Executive Director, NDIS Reform in the NSW Department of Premier and Cabinet, ensuring the NSW transition to the NDIS was successful and kept people with disability at the forefront.

In June 2019, Janet’s contributions to the NSW public service were recognised when she was awarded a Public Service Medal for outstanding public services particularly through the protection of children. Janet was made a National Fellow of the Institute of Public Administration Australia (FIPAA) in 2019. She is a Member of the Australian Institute of Company Directors (MAICD), a Co-opted Councillor of the Institute of Public Administration Australia (NSW) and an Alumni Ambassador for the Australia and New Zealand School of Government.


Contact

For more information about this event, you can contact our office on 02 8066 1900 or email [email protected]. 

Be at your best, for NSW. 

This event is by invitation only. 
When
18/08/2022 7:00 AM - 8:45 AM
AUS Eastern Standard Time
Where
Sheraton Grand Sydney Hyde Park 161 Elizabeth St Sydney, NSW 2000 AUSTRALIA
Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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