Tuesday 27 April 2021 (9:00am to 5:00pm)
Delivered via Zoom interactive workshop
Professional Members $675
Affiliate Members $775
Non Members $875
If you are a NSW public sector employee, then you are eligible for Affiliate membership free of charge. Click here to join.
Course Overview
This course aims to equip individuals with the skills to resolve conflict effectively, recognising that dealing with conflict competently is a crucial skill for all leaders and managers. The course is interactive, with learners identifying and applying various conflict resolution strategies and gaining the problem-solving tools and techniques to manage workplace disagreement and issues, taking the needs of all stakeholders into consideration in the process. With conflict being an inevitable and natural feature in all workplaces, this course will enable learners to confidently respond to, and manage, problems.
Learning Outcomes
- Apply practical tools and techniques to effectively resolve disagreement issues and problems
- Resolve conflict in the workplace quickly and effectively without impact on business performance
- Generate strategies to address conflict management, positively influencing team capability development and team effectiveness
- Self-manage own state to reduce anger and stress, and increase resilience in times of pressure to maintain professionalism and productivity
- Identify the needs of all stakeholders specific to problems.
ZOOM Virtual Classroom
Our virtual classroom consists of a facilitator teaching the class to students who are dialled in remotely to the class session. Presentation slides and other digital files can be presented during the training session using the Zoom platform and the student may either focus on these resources or the facilitator.
To enable connection, you will require the following set-up:
- Sufficient internet connection – Zoom is successful on a 4G network. Any network better than 4G will enhance the student’s experience;
- A PC with a web-camera, microphone and the capacity to run the Zoom application to allow the facilitator to better interact with students in the same manner as a traditional classroom; and
- Sufficient sized monitor or screen to support the number of students in the room.
NSW Public Sector Framework Capabilities
This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:
Relationships: Work collaboratively, Communicate effectively, Influence and negotiate
- Listen to others when they are speaking and ask appropriate, respectful questions.
- Monitor own and others’ non-verbal cues and adapt where necessary.
- Build a supportive and co-operative team environment.
- Work towards positive and mutually satisfactory outcomes.
- Identify others’ concerns and expectations.
- Respond constructively to conflict and disagreements.
- Show sensitivity and understanding in resolving conflicts and differences.
- Pre-empt and minimise conflict.
Results: Think and solve problems
- Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness.
Course Facilitator
Michelle Nemec MEd, PhD
Michelle earned a PhD at the Institute for Positive Psychology in Education (IPPE), Australian Catholic University (ACU). Her doctoral studies involved research encompassing theoretical frameworks across wellbeing, resilience and social-emotional skills. She has a deep understanding of adult learning principles and vast experience in working with individuals through to large groups and audiences.
Michelle holds Masters degrees from the University of Sydney and UNSW. She is an accomplished author and has worked across different sectors, states and countries spanning varied educational agendas as a speaker, conference presenter and consultant. Michelle’s background in education, as an educational leader and teacher combined with her commitment to enabling others to achieve their goals has enabled her to demonstrate empathy, humour and a unique ability to work alongside people of culturally diverse backgrounds, ages and ability levels. She is currently undertaking the JD Law Degree at UNSW.
Course Materials
All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.
Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].