Invitation Only Event
Thursday 18 August 2022
7:00am - 8:45am
Please note that this is an invitation only event for senior public sector leaders.
Executive Director Breakfast: Community trust and digital government in the post-COVID world.
The last two years have had a profound effect on the link between the quality of digital service delivery and citizen’s trust in government. Every time you checked in using a QR Code or put your vaccination certificate onto your phone you were trusting that governments would use your personal data to help individuals and protect our community.
New research from Salesforce and BCG has quantified just how much Australians’ trust in government is influenced by the quality of their digital service delivery experience, with more than 50% of respondents saying their experience of digital service delivery during the pandemic had contributed to increased levels of trust.
How can you build on this new foundation of trust to improve digital service delivery in the sector?
Join the conversation with other Executive Directors like you to discuss what this research means for you and the operations you manage.
Is this event right for you?
Are you a forward-thinking leader eager to discuss big ideas?
This invitation-only event is an opportunity for you to explore the future of digital service delivery with your peers in an open and frank discussion held under the Chatham House Rule.
What will you gain?
At a time when data-sharing is more widespread than ever, how can governments balance trust, personalisation and transparency of data use across its services?
Our guest speaker from Flight Centre will share how the organisation navigated the challenges of the pandemic to ensure trust in their brand and what they needed to do differently for their service delivery to survive in an ever-changing environment. How did they engage with customers who needed to understand rapidly changing travel requirements, support the wellbeing of their staff, and define success over this period?
This event is also an exclusive opportunity to build your professional networks and be involved in the kind of cross-sector collaboration that has proved essential during our state’s response to the challenges of recent years.
Facilitator
Janet Schorer PSM - NSW Children’s Guardian
NSW Office of the Children's Guardian
Janet Schorer PSM is the NSW Children’s Guardian. Janet has always had a passion and commitment to making sure the most vulnerable members of our communities are recognised as an integral part of society. Janet’s passion led her to train as a nurse with The Children’s Hospital at Westmead, before gaining qualifications as a child and adolescent psychologist.
A desire to see better outcomes for Aboriginal people saw Janet move in to policy and program management roles, including taking a lead role in the development and implementation of Aboriginal Child and Family Centres across NSW. Janet’s commitment to vulnerable members of our communities saw her lead negotiations with the Australian Government as Executive Director, NDIS Reform in the NSW Department of Premier and Cabinet, ensuring the NSW transition to the NDIS was successful and kept people with disability at the forefront.
In June 2019, Janet’s contributions to the NSW public service were recognised when she was awarded a Public Service Medal for outstanding public services particularly through the protection of children. Janet was made a National Fellow of the Institute of Public Administration Australia (FIPAA) in 2019. She is a Member of the Australian Institute of Company Directors (MAICD), a Co-opted Councillor of the Institute of Public Administration Australia (NSW) and an Alumni Ambassador for the Australia and New Zealand School of Government.
Contact
For more information about this event, you can contact our office on 02 8066 1900 or email [email protected].
Be at your best, for NSW.
This event is by invitation only.