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Lessons from the Frontline

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Lessons from the Frontline

How does an early career from the frontline inform your leadership style? 

Lessons from the Frontline: with Deputy Secretaries James Toomey and Lisa Alonso Love



Drawing a line of sight between the work you do every day and the impact on our citizens can be challenging. Similarly, if you play a more enabling role, it might be difficult to draw connections between your work and that of your frontline colleagues.

During this event, two senior public sector leaders whose career commenced on the frontline share how this formative experience informs their daily leadership style.

Hear from Lisa Alonso Love and James Toomey, who’ve dedicated their careers to protecting children from abuse and neglect.




This webinar is an opportunity to learn from Lisa and James's first-hand experiences and and how they apply them to their Deputy Secretary roles. Regardless of your role, their valuable insights and practical strategies will enhance your work and inspire you to reach your full potential. 

At least 25% of this event is also allocated to questions from the floor, meaning that you will have the opportunity to play an active part in this discussion.

Register now to secure your spot 




James Toomey
Deputy Secretary
Housing, Disability, District Services, and Disaster Welfare  


James was appointed to the Department of Communities and Justice as the Deputy Secretary – Housing, Disability, District Services and Disaster Welfare in June 2022. His role covers the management of all social housing properties in NSW and the district Child Protection services in southern NSW. The Disaster Welfare role reflects DCJ’s responsibilities in respect of staffing evacuation centres and accommodating and supporting evacuated people.

Before joining the Department of Communities and Justice, James was CEO of Mission Australia a large NGO. Prior to moving to Australia with his family in 2009, James had been the Operations Director for SkillForce an education youth charity, and prior to that Assistant Director of Foster Care Associates (now Key Assets).

He is a Director of End Street Sleeping Collaboration and previously held NGO Board roles. He holds a master’s degree in social work and a Master of Business Administration and is a Graduate of the Australian Institute of Company Directors.


Lisa Alonso Love

Deputy Secretary
Engagement Operations and Governance · Department of Enterprise, Investment and Trade

Lisa has had a career across government and non-government services for close to 30 years. Lisa has a great passion for leading teams who provide services to the people of NSW, and working to support those teams and provide systems to ensure they can deliver to their customers. Providing great service makes a difference to many lives, no matter what portfolio in government you work in.
Lisa started her career delivering front line services in child protection and health in Western NSW, as well as in the ACT.  Frontline service delivery and then management and leadership roles in these areas has shaped and informed her career in various ways.

Lisa has subsequently had senior operational and program leadership in the public sector in both rural and remote areas as well as in central office roles in Communities and Justice, Education and Enterprise Investment and Trade.

How to register

If you are a NSW public sector employee, click here to become an Affiliate member free of charge. 


Event Details 


 11:00AM – 12:00PM (AEST/AEDT)


 Tuesday 01 August 2023


 Virtual event via Microsoft Teams


 Affiliate / Pro Members: Free
 Non-members: $55

Be at your best, for NSW. 
Register now to secure your spot

Sponsor acknowledgement
This event is presented with support from our partners.
Tuesday, 01 August 2023
11:00AM - 12:00PM
Professional & Affiliate Members $0, Non Member $55

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