Skip to main content

Negotiation and Influencing Skills

Invalid Event Selection

This event either doesn't exist or is no longer available.

Return to Events Listing
Negotiation and Influencing Skills

Learn the skills and techniques to succeed in your next negotiation.


Are you involved in negotiations and keen to gain the skills and techniques to succeed?

Would your work benefit from a deeper understanding of negotiation styles and moving towards an amenable outcome for both parties?

Negotiation and influencing skills were identified by your public sector leaders as one of the Skills for Success that all public servants now need. A strong command of negotiation and influencing skills will put you in good stead for any future leadership role where you drive your organisation’s priorities.

If you are keen to take your negotiation and influencing skills to the next level, don’t miss this course.


You will leave this course with the skills and confidence to apply a range of negotiation styles and achieve leverage through standards and benchmarks.

You will also explore the importance of planning and preparation before your next negotiation, and how to identify and value concessions.

In this practical one day or two half day course you will work through a range of case studies, role plays and self reflection with your fellow learners.

You will finish this course knowing you can:

  • identify early opportunities to shape your next successful negotiation.
  • identify negotiation styles and preferences and how they contrast to others.
  • apply a universal negotiation framework to a range of situations.
  • identify and apply the five key ingredients that drive successful negotiations.
  • identify favourable standards and benchmarks that increase leverage.
  • demonstrate how to refute the other party’s standards and benchmarks.
  • identify the importance of distinguishing and valuing concessions and how to trade these towards achieving an agreement.
  • identify and explain when and how to move towards securing a fair agreement for all parties.
  • identify and demonstrate techniques to close a negotiation and lock in an agreement.


NSW Public Sector Commission Capability Framework

Negotiation and Influencing Skills is for people at the Adept to Advanced levels and you will develop the following capabilities:

  • Relationships: Influence and negotiate
  • Relationships: Work collaboratively
  • Relationships:Communicate effectively

Negotiation and Influencing is part of the following Pathways: Service Success: Frontline.

Find out more here.

Course Details

This course is scheduled to demand.

If you are an individual, register your interest below and you will be notified when the next cohort is scheduled.

If you have a group of 5 or more, register your interest below for an in-house course and our Learning team will contact you.

Be at your best, for NSW.
Register now to secure your spot.

One day course  Professional Member:  $845.00 Affiliate Member:  $950.00 Non-member:  $1065.00

Register your Interest

How many people are interested in attending this course?

Individual (1-4 people)  Group (5 or more people)


Sponsor acknowledgement
This event is presented with support from our partners.
Full Day Course Professional Member: $845.00 Affiliate Member: $950.00 Non-member: $1065.00

You may also be interested in

Skills for Success: Ethical Public Finances

Gain a clear understanding of ethical public finances and how it can shape your government work.


You may also be interested in

Customer Service Fundamentals

Develop your skills in Customer Service


SFS using data to tell stories

SFS using data to tell stories



Event Category