Are you responsible for implementing policy in the NSW Public Sector?

IS THIS COURSE RIGHT FOR YOU?

This half-day interactive workshop equips NSW Government professionals with the essential tools to translate high-level policy documents into practical, operational procedures that support compliance, consistency, and improved service delivery. Participants will gain confidence in applying best-practice frameworks and templates to draft fit-for-purpose procedures aligned with agency policy.

Through real-world case examples, hands-on drafting activities, and guided peer feedback, this workshop provides practical skills that can be applied immediately in the workplace.

WHO SHOULD ATTEND

This workshop is ideal for public sector professionals involved in policy implementation, program delivery, governance, compliance, or operational roles where translating policy into procedure is a key responsibility.

WHAT WILL YOU LEARN?

By the end of this 1/2 day workshop, participants will be able to:

• Distinguish between policy and procedure and understand their interaction.
• Navigate the policy and procedure development cycle.
• Apply structured templates to draft operating procedures that align with policy intent.
• Identify practical strategies for consulting stakeholders and implementing procedures.
• Gain confidence through practical exercises and feedback from peers and facilitators.

NSW Public Sector Commission Capability Framework

Policy in Action is for people at the Intermediate to Adept levels and you will develop the following capabilities:

• Results: Plan and prioritise
• Results: Think and Solve Problems
• Relationships: Communicate Effectively

This course is offered in-house only.

Benefits of an in-house course are:

• Collaboration and team building.
• Cost effective employee development.
• Improving staff performance and consistency.
• Customisable for an additional fee. E.g. use of department policies or templates

Be at your best, for NSW.

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