Everything you need to support good performance and behaviour, addressing issues early and effectively when needed.

IS THIS COURSE RIGHT FOR YOU?

Do you lead a team or support others in their performance and development?

Would you benefit from practical tools to set expectations, give feedback with confidence, and know how to respond when performance or behaviour doesn't meet the mark?

Whether you're an experienced leader or new to managing people, this course will equip you with the clarity, structure and confidence to build a positive performance culture. One where expectations are shared, people feel supported to grow and underperformance or misconduct is addressed early and effectively.

If you want to strengthen your people management skills and know how to act when challenges arise, this course is for you.

WHAT WILL YOU LEARN?

This course gives you the practical foundations of effective performance management from setting people up for success to recognising and addressing concerns with fairness, clarity, and confidence.

You will learn how to:

• Build a positive performance culture.
• Define and communicate expectations.
• Strengthen team relationships.
• Give and receive feedback.
• Recognise and respond early to underperformance or behaviour concerns.
• Confidently manage challenging conversations.
• Document key steps and support actions using tools, checklists, and feedback templates.

You will finish this course able to:

• Set and communicate clear expectations for role success, values and conduct.
• Plan and deliver effective feedback conversations - including corrective discussions - using tested frameworks and scripts.
• Determine when development, support, or formal action is required - and take the right next step.
• Prepare and document a performance support plan where appropriate.
• Contribute to a team culture that values growth, responsibility, and positive outcomes.

NSW Public Sector Commission Capability Framework

This course is offered in-house only.

Benefits of an in-house course are:

• Collaboration and team building.
• Cost effective employee development.
• Improving staff performance and consistency.
• Customisable for an additional fee. E.g. use of department policies or templates

Be at your best, for NSW.

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